Frequently Asked Questions

Q: What are the delivery charges from our online shop?

A: We offer three delivery/collection options

  • Courier Delivery, Durban, PMB and KZN coast between Margate and Richards Bay: R39, free for orders over R2000
  • Courier Delivery, KZN, Gauteng, Western Cape: R79, free for orders over R2000
  • Courier Delivery, Everywhere else in South Africa: R89, free for orders over R2000
  • You may also collect from us in Westville, Durban for free

Q: What payment options do you accept?

A: We accept EFT’s, Credit Cards, Debit Cards, Bitcoin and Masterpass on our website or cash deposits at any ABSA, FNB or Nedbank.

Q: How long will delivery take?

A: Courier Deliveries usually take 1 - 3 days in main centres and 2 - 4 days for outlying areas. Orders are usually sent the same or next day after receiving payment.

Q: How secure is your website?

A: Our website is secured by an SSL certificate so that all of your information between our website and your web browser is securely encrypted. Look out for the lock icon in your browser’s address bar. No banking details are stored on our website.

Q: What happens after we receive your payment?

A: Your order will go through for processing, packing and shipment. All of this is usually done the same or next business day. Once shipped, you will receive your tracking details by email.

Q: Do I receive an invoice for my order?

A: You will receive a PDF order form when you place your order with us. Should you require a tax invoice, please email sales@zaptor.co.za with your ZAP order number requesting a Tax Invoice.

Q: Can I pay C.O.D?

A: No, we don't accept cash on delivery as our couriers do not accept cash on our behalf. You can pay with cash at any ABSA, FNB or Nedbank ATM or branch. We also accept cash, card and Zapper if you are collecting from us in Westville.