[OLD] Return & Refund Policy (4 January 2018)

Updated: 4 January 2018 

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require your order number to be provided with the return.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

A 10% Handling fee will be levied against refunds.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be paid to your bank account. Please provide us with your banking details in advance.
Refunds do not apply to defective products, please read "Exchanges" below replacement of a defective product.

Late or missing refunds (if applicable)
Please contact us at sales@zaptor.co.za.

Sale items (if applicable)
Sale items will be refunded for the value that you paid for the item on special.

Exchanges (if applicable)
We only replace items if they are defective or damaged. Please send through a status report or the error message received. If you need to exchange it for the same item, send us an email at sales@zaptor.co.za so that we can get your item collected, tested and replaced. If a product cannot be replaced, we will then credit or refund you for the defective or damaged item.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 12 Circle Drive, Westville, KwaZulu-Natal, ZA, 3629

You will be responsible for paying for your own shipping costs for returning your item for a refund. We cover shipping costs should your product be faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Net Orders Checkout

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Shipping Address

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