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Updated: 11 September 2020
1: 1 YEAR GUARANTEE
At Zaptor, we offer a 1-year guarantee on all our printing supplies, guaranteeing that they are free from defects and work in the printers promised.
To request a return, please email firstname.lastname@example.org so that we can get the process started.
2.1: DEFECTIVE PRODUCTS
For any item that may be defective, we will need a status report or a photo showing the error message received. For defective inks, toners or drums, the credit or replacement will work as follows:
Ink or toner remaining in the cartridge
Replacement/Credit or Refund
0 - 50%
We will credit you for the remaining life of the cartridge against your next purchaseoroffer a refund for the remaining life of the cartridge.
50 - 80%
We will replace the item with a brand-new cartridge or offer you a refund for the remaining life of the cartridge.
80 - 100%
We will replace the item with a brand-new cartridge or offer you a full refund for the original product value.
We offer a refund within the product warranty period. Delivery fees are non-refundable.
We offer replacements within the product warranty period. We do not charge courier fees for replacing any defective products if your order was delivered by us. If you collected your order from us, you will need to bring in the defective product to us for the exchange.
2.2: UNWANTED PRODUCTS
This section relates tounopened,unusedproducts that you would like to return for a refund or exchange. We cannot refund opened, non-faulty products.
We offer a refund for orders within 28 days of the delivery for generic printing supplies and 7 days for all other products. Delivery fees are non-refundable. A handling fee of 10% will be charged against your refund.
We offer exchanges for a different product within 28 days of the delivery for generic printing supplies and 7 days for all other products. The original delivery fee is non-refundable. You will be liable to pay for the delivery cost of the replacement product. No handling fee will be charged for generic products, for all other products, a 5% handling fee will be charged on the value of the returned products.
All returns are addressed to 18 Stride Road, Pinelands, Pinetown, 3610.
Any items returned must be securely packed into a single box if possible, of smallest size to prevent any damage to the returned product.