Updated:Ā 11Ā September 2020
1: 1 YEAR GUARANTEE
At Zaptor, we offer a 1-year guarantee on all our printing supplies, guaranteeing that they are free from defects and work in the printers promised.
2: RETURNS
To request a return, please emailĀ sales@zaptor.co.za so that we can get the process started.
2.1: DEFECTIVE PRODUCTS
For any item thatĀ may be defective,Ā we will need a status report or a photo showing the error message received. For defective inks, toners orĀ drums, the credit or replacement will work as follows:
| Ink or toner remaining in the cartridge |
Replacement/Credit or Refund |
| 0 - 50% |
We will credit youĀ for theĀ remainingĀ life of theĀ cartridge against your next purchaseĀ orĀ offer a refund for the remaining life of the cartridge. |
| 50 - 80% |
We will replace the item with a brand-new cartridge or offer you a refund for the remaining life of the cartridge. |
| 80 - 100% |
We will replace the item with a brand-new cartridge or offer you a full refundĀ for the originalĀ productĀ value. |
Ā 2.1.1: Refunds
We offer a refundĀ withinĀ the product warranty period. Delivery fees are non-refundable.
2.1.2:Ā Replacements
We offer replacementsĀ within the product warranty period. We do not charge courier fees for replacing any defective products if your order was delivered by us. If you collected your order from us, you will need to bring in the defective product to us for the exchange.
2.2: UNWANTED PRODUCTS
This section relates toĀ unopened,Ā unusedĀ products that you would like to return for a refund or exchange. We cannot refund opened, non-faulty products.
2.2.1: Refunds
We offer a refund for orders withinĀ 28 days of the delivery for generic printing supplies and 7 days for all other products. Delivery fees are non-refundable. A handling fee of 10% will be charged against your refund.
2.2.2: Exchanges
We offer exchanges for a different productĀ withinĀ 28Ā days of the delivery for generic printing supplies and 7 days for all other products. The original delivery fee is non-refundable. You will be liable to pay for the delivery cost of the replacement product.Ā No handling fee will be charged for generic products, for all other products, a 5% handling fee will be charged on the value of the returned products.
3: SHIPPING
All returnsĀ areĀ addressed to 18 Stride Road, Pinelands, Pinetown, 3610.
Any items returned must be securely packed into a single box if possible, of smallest size to prevent any damage to the returned product.
4: REVISIONS
Our policy is revised from time to time, you can view our old revisions here:Ā https://www.zaptor.co.za/pages/old-refund-policies
